TERMS AND CONDITIONS

 

PLEASE READ THE FOLLOWING CAREFULLY. YOUR USE OF THE OSSEUS WEBSITE AND PURCHASE OF THE PRODUCTS OR SERVICES ON IT MEANS THAT YOU AGREE TO THESE TERMS AND CONDITIONS.

SHOPPING WITH 

WWW.OSSEUS-STUDIO.CO.UK

WE WILL TAKE ALL REASONABLE CARE TO KEEP THE DETAILS OF YOUR ORDER AND PAYMENT SECURE, BUT IN THE ABSENCE OF NEGLIGENCE ON OUR PART WE CANNOT BE HELD LIABLE FOR ANY LOSS YOU MAY SUFFER IF A THIRD PARTY PROCURES UNAUTHORISED ACCESS TO ANY DATA YOU PROVIDE WHEN ACCESSING OR ORDERING FROM THE WEBSITE. YOU ARE DEEMED TO PLACE AN ORDER WITH US BY ORDERING VIA OUR ONLINE CHECKOUT PROCESS. AS PART OF OUR CHECKOUT PROCESS YOU WILL BE GIVEN THE OPPORTUNITY TO CHECK YOUR ORDER AND TO CORRECT ANY ERRORS. WE WILL SEND YOU AN ORDER ACKNOWLEDGEMENT, DETAILING THE PRODUCTS YOU HAVE ORDERED. THE FACT THAT YOU RECEIVE AN AUTOMATIC ORDER ACKNOWLEDGEMENT DOES NOT NECESSARILY MEAN THAT WE WILL BE ABLE TO MEET YOUR ORDER.

OUR ACCEPTANCE OF AN ORDER TAKES PLACE WHEN WE DESPATCH THE ORDER. WE WILL SEND YOU A DESPATCH CONFIRMATION BY EMAIL. WHEN WE DESPATCH THE ORDER THE PURCHASE CONTRACT WILL BE MADE EVEN IF YOUR PAYMENT HAS BEEN PROCESSED PRIOR TO DESPATCH, UNLESS WE HAVE NOTIFIED YOU THAT WE DO NOT ACCEPT YOUR ORDER OR YOU HAVE CANCELLED YOUR ORDER.

WE RESERVE THE RIGHT TO REFUSE AN ORDER :

WHERE THE GOODS ARE UNAVAILABLE.  WHERE WE CANNOT OBTAIN AUTHORISATION FOR YOUR PAYMENT.    IF THERE HAS BEEN A PRICING OR PRODUCT DESCRIPTION ERROR.    IF YOU DO NOT MEET ANY ELIGIBILITY CRITERIA SET OUT IN OUR TERMS AND CONDITIONS.

PAYMENT & SECURITY 

ORDERS MAY BE PROCESSED ONLINE, USING A CREDIT OR DEBIT CARD (CURRENTLY VISA, MASTERCARD, DELTA AND SWITCH/SOLO) OR VIA PAYPAL.

WE HAVE CHOSEN TO USE PAYPAL AS OUR PAYMENT GATEWAY. PAYPAL ENSURE THAT ALL YOUR CREDIT CARD DETAILS ARE ENCRYPTED AND SENT SECURELY BETWEEN YOU, YOUR BANK AND OSSEUS.

YOUR CREDIT CARD COMPANY MAY ALSO CARRY OUT ADDITIONAL SECURITY CHECKS. IN THE EVENT YOUR CARD IS DECLINED PLEASE CONTACT YOUR CARD ISSUER TO AUTHORISE THE TRANSACTION.

 IF YOU WISH TO EXERCISE YOUR RIGHT TO CANCEL THIS CONTRACT AFTER YOUR ORDER HAS ALREADY BEEN DESPATCHED, WE WILL REFUND THE ORIGINAL PURCHASE PRICE AND DELIVERY CHARGE, PROVIDED THAT YOU HAVE NOTIFIED US IN WRITING NO LONGER THAN 7 WORKING DAYS AFTER THE DAY ON WHICH YOU RECEIVE THE ORDER, AND THAT YOU HAVE TAKEN CARE OF THE PRODUCTS AND NOT USED THEM.

PLEASE NOTE THAT YOUR RIGHT TO RETURN PRODUCTS DOES NOT APPLY TO PRODUCTS WHICH FALL INTO THE FOLLOWING CATEGORIES UNLESS THEY ARE FAULTY OR NOT AS DESCRIBED: 

MADE TO MEASURE OR PERSONALISED GOODS 

FOR HELP RETURNING ITEMS PLEASE CONTACT CUSTOMER SERVICES - [email protected]

PRICE, DESCRIPTION AND AVAILABILITY 

 PRICES SHOWN ON THE WEBSITE ARE INCLUSIVE OF VAT AT THE APPROPRIATE RATE WHERE APPLICABLE. WHILST WE TRY AND ENSURE THAT ALL DETAILS, DESCRIPTIONS AND PRICES WHICH APPEAR ON THIS WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF ANY GOODS WHICH YOU HAVE ORDERED WE WILL INFORM YOU OF THIS AS SOON AS POSSIBLE AND GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELLING IT. IF WE ARE UNABLE TO CONTACT YOU WE WILL TREAT THE ORDER AS CANCELLED. IF YOU CANCEL AND YOU HAVE ALREADY PAID FOR THE GOODS, YOU WILL RECEIVE A FULL REFUND. IF YOU HAVE ALREADY RECEIVED THE GOODS WE ASK THAT YOU SEND THEM BACK TO US, UPON RECEIPT WE WILL ISSUE A FULL REFUND AND ANY COSTS YOU IN INCUR RETURNING THE ITEM. 

PROMOTIONAL ITEMS AND FREE GIFTS

ALL PROMOTIONAL ITEMS AND FREE GIFTS ARE CLASSED AS 'GOOD WILL GESTURES' FROM OSSEUS. THESE OFFERS/ITEMS ARE SUBJECT TO AVAILABILITY AND WILL NOT BE REPLACED OR REFUNDED BY OSSEUS. IF AN OFFER IS GIVEN TO YOU FOR A FREE ITEM AND YOU DO NOT RECEIVE THE SAID ITEM OSSEUS WILL NOT DISPATCH A NEW ITEM OR OFFER ANY OTHER ITEMS IN REPLACE. WE HOPE THAT ALL OF OUR CUSTOMERS SEE THIS AS A GOOD WILL GESTURE AND NOT A NECESSITY.

NON-EU CUSTOMERS ARE RESPONSIBLE FOR IMPORT DUTY/TAX IN THEIR RESPECTIVE COUNTRIES. UNFORTUNATELY WE CANNOT ADVISE YOU WHAT THESE COSTS WILL BE - PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION

DISCOUNTS

 ONLY ONE DISCOUNT CODE PER ORDER CAN BE USED AT A TIME. IF A DISCOUNT CODE IS NOT APPLIED THEN IT IS AT OUR DISCRETION IF THE CODE IS APPLIED TO THE ORDER.

ROYAL MAIL

PLEASE NOTE THAT ANY ITEMS SENT BY ROYAL MAIL USUALLY ARRIVE WITHIN 1-3 DAYS, ROYAL MAIL STIPULATE THAT ONLY ITEMS STILL NOT DELIVERED AFTER 15 WORKING DAYS (FROM DESPATCH) CAN BE OFFICIALLY CLASSIFIED AS LOST.

WE WILL MAKE EVERY EFFORT TO DELIVER WITHIN THE TIME STATED BUT WE WILL NOT BE LIABLE FOR ANY LOSS CAUSED TO YOU BY LATE DELIVERY, SO PLEASE TRY TO ORDER WITH ENOUGH TIME TO PREVENT DISAPPOINTMENT PARTICULARLY IN THE BUSY CHRISTMAS SEASON.

IF YOU HAVE ANY QUESTIONS PLEASE DO NOT HESITATE TO CONTACT CUSTOMER SERVICES - [email protected]