FAQ

 

FREQUENTLY ASKED QUESTIONS

How can I use my discount code?

You will be asked to enter a discount code on the second stage of checkout. If your code doesn't work but is still valid, please get in touch and we will send you a new one.

What payment methods do you accept?

We accept all major credit and debit cards and PayPal.

Will the paint come off?

We take extra care when creating each piece but as the wearer it is your responsibility to look after and care for your product. Be gentle with it!

The paint is permanent and flexible so it won’t crack. It has a protective coating to ensure the longevity of the artwork. The painting will age with the leather so if parts wear away it will only add to its character! Leather looks better with a lived-in look.

Do you personalise items?

We can personalise items for an additional cost. Get in touch with us BEFORE ordering to discuss!

Can you paint my existing leather product?

Yes we can! Get in touch to discuss! 

Can you paint items that aren't leather, like a denim jacket?

We can painted on other materials but the paint might bleed slightly or go through to the other side. Leather isn't permeable so the paint sits on top and has a clean, neat finish. If you really want a denim or any other fabric painted, get in touch and we can discuss the options. 

Do you have a shop?

We do not have a shop but our studio is always open so feel free to pop in! We are based in Central Newcastle, please look on the contact us page for our address.

How do I care for my hand painted OSSEUS product?

Wash gently with a soft, none abrasive cloth and warm water. Do not bleach, iron, dry clean, tumble cry, or use any harsh chemicals, soaps or perfumes.

Can I return my item if I change my mind?

As long as your item is in the same condition as when you received it, we will accept the return and offer you a full refund. If your item is personalised we can't refund your money- so please be clear with your design requirements when buying personalised items.