DELIVERY AND RETURNS

 

DELIVERY

FREE UK SHIPPING ON ALL ORDERS | INTERNATIONAL ON ORDERS OVER £50

IF YOU PLACE YOUR ORDER BEFORE 13:00, MONDAY TO THURSDAY, YOU'LL RECEIVE YOUR ORDER NEXT DAY.

EUROPE - IF YOU PLACE YOUR ORDER BEFORE 13:00, MONDAY TO THURSDAY, YOU'LL RECEIVE YOUR ORDER 3-5 WORKING DAYS FROM DISPATCH

INTERNATIONAL - IF YOU PLACE YOUR ORDER BEFORE 13:00, MONDAY TO THURSDAY, YOU'LL RECEIVE YOUR ORDER 5-10 WORKING DAYS FROM DISPATCH.

RETURNS 

SEND BACK YOUR ITEM WITHIN 30 DAYS OF PURCHASE AND WE WILL REFUND YOU FOR THE AMOUNT OF ITEMS RETURNED. IF WE HAVE SENT YOU ANY FREE OR PROMOTIONAL ITEMS, THESE CAN NOT BE RETURNED OR EXCHANGED.

RETURNS & EXCHANGES

WE UNDERSTAND THAT SOMETIMES THINGS AREN'T PERFECT, DON'T FIT OR SOMETIMES YOU JUST CHANGE YOUR MIND. WHEN RETURNING GOODS TO OSSEUS WE ADVISE YOU SEND YOUR PARCEL USING A TRACKED SERVICE TO GUARANTEE WE GET IT. IF YOUR PARCEL IS SENT WITHOUT TRACKING AND WE DON’T RECEIVE IT WE CAN’T BE HELD LIABLE FOR THIS. 

30 DAY RETURNS POLICY

IF YOU ARE FOR ANY REASON UNHAPPY WITH YOUR OSSEUS PURCHASE WE WILL HAPPILY ISSUE A REPLACEMENT OR REFUND PROVIDING YOUR GOODS ARE RETURNED TO US UNWORN, WITH ORIGINAL TAGS AND IN AN ORIGINAL RESALABLE CONDITION WITHIN 30 DAYS OF PLACING YOUR ORDER. 

ALL HAND PAINTED ITEMS ARE UNIQUE SO WE ARE UNABLE TO EXCHANGE YOUR PRODUCT FOR A DIFFERENT SIZE. 

PLEASE RETURN YOUR UNWANTED GOODS FOR A REFUND OR EXCHANGE TO THE FOLLOWING ADDRESS:

OSSEUS STUDIO

FLOOR 4- COMMERCIAL UNION HOUSE

39 PILGRIM STREET

NEWCASTLE UPON TYNE

NE1 6QE

THE COST OF RETURNING GOODS TO OSSEUS IS THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE GOODS ARE DEEMED FAULTY ON OUR PART THEN WE WILL REIMBURSE YOU THE RETURN SHIPPING COST.

IF WE RECEIVE YOUR RETURNED ITEMS AFTER THE 30 DAY POLICY HAS EXPIRED WE CAN ONLY ISSUE A GIFT CARD FOR THE VALUE OF THE GOODS.  IF YOU CAN PROVE OTHERWISE THAT THE GOODS WERE DISPATCHED TO US WHILST STILL INSIDE THE 30 DAY POLICY WITH TRACKING OR PROOF OF POSTAGE WE WILL HONOUR A NORMAL RETURN OR EXCHANGE.